Orders
Refund & Replacement Policy
last updated October 15, 2026
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All sales are final
- All merchandise and book purchases are final. We do not offer refunds, returns or exchanges for change of mind, wrong size ordered, or items no longer wanted.
- Gifts and contributions given to the ministry are voluntary and non-refundable.
Defective or damaged items
- If your item arrives damaged, misprinted or defective, we will replace it free of charge, including shipping of the replacement.
- Report the problem within 14 calendar days of delivery by emailing tcopheadquarters@gmail.com.
- Include your name, the email used for the order, the item, and clear photos of the damage or defect and the packaging.
What happens next
- We acknowledge every report within 48–72 hours.
- Once the photos confirm the issue, we ship a replacement promptly. You do not need to return the damaged item unless we ask.
- If a replacement is out of stock, we will offer an equal-value item of your choice.
Not covered
- Reports received more than 14 days after delivery.
- Wear and tear, damage from washing or misuse, or a wrong shipping address entered at checkout.
Payment disputes
- Payments are completed on PayPal. Please contact us first — we resolve genuine problems quickly and directly. By placing an order you confirm you have read and agree to this policy.